Shipping policy

SHIPPING DETAILS

DOMESTIC SHIPPING (AUSTRALIA)

We offer FREE SHIPPING on orders over AUD $49 (in one transaction).
when promotion period is active, Sales out of the promotion period will incur a $10 flat rate shipping fee.

INTERNATIONAL SHIPPING

All international orders will incur a flat rate shipping fee of AUD $30.

Customers are responsible for their countries taxes and import duties.

Due to COVID19 there could be delay in some orders specially internationally, please be assured that we'll try to get your order as earliest possible.

Thank you for your understanding and support. 


SHIPPING ESTIMATES

DOMESTIC ORDERS

Shipping & Delivery Estimates

8-12 business days to most metro areas in Australia
8-15 business days to non-metro areas in Australia

 

INTERNATIONAL ORDERS

International Delivery Estimates

3-5 weeks to major partners (USA, UK, New Zealand)
4-8 weeks to most other countries

April 2020 Update: COVID-19 has impacted the consistency of International deliveries outside Australia.  DHL can not provide a guarantee against extended delays at this time. Some countries are no longer accepting parcels including Canada, China, France, Japan and Singapore.

Please see our COVID-19 Page for updated information on the International Shipping Surcharge, Delays and Countries that are no longer accepting parcels.

IMPORT LIABILITIES AND TAXES

Please note JSPOKE does not cover import liabilities that may be applied by the government of the destination country. JSPOKE will not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. JSPOKE is not responsible if the destination country’s postal authority doesn’t inform of items awaiting payment/s. JSPOKE will not accept any orders back due to rejection of customs charges.